Refund policy
Return & Refund Policy
Effective Date: January 1, 2022
At TeddyHaven, customer satisfaction is extremely important to us. If you are not completely satisfied with your purchase, we are happy to offer a simple and hassle-free return process.
30-Day Return Policy
You may return eligible items within 30 days of receiving your order.
Free Returns
We provide free returns worldwide for eligible products.
Return Eligibility
Returned items must:
- Be unused and in their original condition.
- Include original packaging.
- Include all accessories and tags, if applicable.
- Not show signs of damage caused by misuse.
Non-Returnable Items
The following items cannot be returned unless defective:
- Personalized or customized products.
- Gift cards.
- Clearance or final sale items.
Damaged or Incorrect Orders
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We will gladly provide a replacement or full refund at no additional cost.
Refund Process
Once your returned item has been inspected and approved, your refund will be issued to your original payment method.
Refunds generally appear within 5–10 business days, depending on your financial institution.
If you have questions about a return, please contact: